Gartner Research

Market Guide for Telecom Expense Management Services, 2018

Published: 02 May 2018

ID: G00333031

Analyst(s): Pablo Arriandiaga , Lisa Unden-Farboud , Katja Ruud


Optimizing costs and managing efficiencies within dispersed IT and communications estates will challenge enterprises. IT infrastructure and operations leaders should evaluate evolved telecom expense management offerings for a cost-effective and efficient solution to I&O costs.

Table Of Contents

Market Definition

  • Market Description

Market Direction

  • TEM Services Beyond Fixed and Mobile
  • Enterprise Moves to Outsourced and Managed Services
  • Enterprises Will Use the Analytics Data for Making Top-Down and Bottom-Up Decisions in Context
  • TEM Will Require Greater Platform Automation Balanced With Service Delivery

Market Analysis

  • Enterprise Requirements Vary by Size and Scope
  • Evolution of Procurement Practices — Managed Services Dominate
  • Factors Influencing TEM Vendor Selection

Representative Vendors

  • Asignet
  • Calero
  • Cass Information Systems
  • Cimpl
  • Dimension Data
  • Ezwim
  • MDSL
  • Network Control
  • RadiusPoint
  • Sakon
  • Tangoe
  • Tellennium
  • TNX
  • Veropath

Market Recommendations

Gartner Recommended Reading

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