Gartner Research

SAP Revises Indirect Access Pricing and Extends to Digital; Proceed Carefully to Mitigate Cost and Risk

Published: 02 May 2018

ID: G00350951

Analyst(s): Lori Samolsky , Bill Ryan , Roberto Sacco


Sourcing and vendor management leaders negotiating software contracts with SAP can use new document-based licensing for both indirect "and digital" access. But, it requires careful financial modeling, guardrails to contain costs and SAP's agreement that the negotiated outcome is comprehensive.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • SAP Customers Can Now Fully Account for Indirect and Digital Access, but Pricing Is Unknown and Costs Are Difficult to Predict
  • Growing Integration Between SAP ERP and Non-SAP Interfaces May Leave Customers Facing Ever-Increasing Indirect and Digital Access Costs
  • Adopting the New Approach Could Cause Sizable Cost Increases If Previously Unaddressed Use Cases Drive Large Document Counts

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