Gartner Research

Ignition Guide to Selecting a Technology Vendor

Published: 03 March 2016

ID: G00362737

Analyst(s): Customer Experience Research Team


This guide includes documents that will help you assess user needs and technology requirements, identify and evaluate technology vendors to select the best fit, and partner with stakeholders to finalize the vendor contract.

Table Of Contents



Step 1 of 5: Prepare to Select a Technology Vendor

Project Objectives

Roles and Responsibilities

Before You Start

Common Pitfalls and Keys to Success

Step 2 of 5: Assess User Needs and Technology Requirements


How to Set Up for Success

Step 3 of 5: Identify and Evaluate Technology Vendors to Select the Best Fit


How to Set Up for Success

Step 4 of 5: Partner with Stakeholders to Finalize the Vendor Contract


How to Set Up for Success

Step 5 of 5: Monitor the Vendor Selection Process and the Vendor Performance Metrics

Review Your Performance

Keys to Continued Success

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