Published: 08 May 2018
ID: G00355064
Analyst(s): Jim Davies, Steve Blood, Brian Manusama, Michael Maoz, Nadine LeBlanc, Olive Huang, Jim Robinson, Jim Hare
Customers choose and change engagement channels hoping for faster issue resolution. Application leaders supporting customer service must aggregate the interactions as they are happening in order to help agents anticipate customer needs. The Cool Vendors in this report can get them one step closer.
Analysis
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