Gartner Research

Cool Vendors in CRM Customer Service and Support

Published: 08 May 2018

ID: G00355064

Analyst(s): Jim Davies , Steve Blood , Brian Manusama , Michael Maoz , Nadine LeBlanc , Olive Huang , Jim Robinson , Jim Hare

Summary

Customers choose and change engagement channels hoping for faster issue resolution. Application leaders supporting customer service must aggregate the interactions as they are happening in order to help agents anticipate customer needs. The Cool Vendors in this report can get them one step closer.

Table Of Contents

Analysis

  • What You Need to Know
  • Agent IQ
  • MapAnything
  • Slaask
  • TechSee
  • ZineOne
  • Where Are They Now?
    • Altocloud

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