Gartner Research

Managing the Major Changes Windows 10 Imposes on Your Business

Published: 08 May 2018

ID: G00352108

Analyst(s): Mark Lockwood


Organizations implementing Windows 10 are facing a major shift in operating system testing, application testing and staffing. These changes impact both IT and the business. This research answers the question, "How can technical professionals responsible for Windows 10 mitigate these issues?"

Table Of Contents


  • Problem Statement/Deployment Timing Issue
    • Does the Long-Term Servicing Channel Fix This?
    • Why Is Microsoft Doing This?
  • Application Testing When the OS Is Constantly Changing
  • Minimizing End-User and Business Disruption
    • Utilizing Insider Preview Builds
    • User Acceptance Testing
    • Feature Control
    • Long-Term Servicing Channel Use
    • Purchasing Extended Support
  • How Windows 10 Impacts Staffing
  • Getting Off the Treadmill (Alternatives)
    • Utilizing Server-Based Computing
    • Favoring Desktop Applications That Utilize a Browser as the Client
  • Utilize the LTSC Only Where the Restrictions of the Version Will Not Negatively Impact Users
  • Engage IT Staff on the Insider Channel to Preview UI/UX Changes and to Pretest Homegrown Applications to Ease Deployment
  • Choose Wisely for Your Entire Business, Not Just IT, Between Deploying Every Windows 10 SAC Version or Every Other Version
  • Create Policies on Purchasing Win32-Only Client Applications — Avoid a "Continuing to Dig the Hole" Situation
  • Use Alternative Methods, Such as SBC, to Reduce the Significance of the OS Upgrade


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