Gartner Research

Ignition Guide to Managing Supplier Quality Performance

Published: 22 November 2015

ID: G00363930

Analyst(s): Quality Research Team


This guide includes documents that will help you select metrics to measure supplier quality performance, customize performance management rigor for suppliers based on risk, and build supplier quality performance improvement plans.

Table Of Contents



Step 1 of 5: Prepare for Managing Supplier Quality Performance

Project Objectives

Roles and Responsibilities

Before You Start

Common Pitfalls and Keys to Success

Step 2 of 5: Craft Supplier Quality Metrics


How to Set Up for Success

Step 3 of 5: Establish a Process to Assess Supplier Risks


How to Set Up for Success

Step 4 of 5: Establish a Governance Structure to Manage Supplier Quality


How to Set Up for Success

Step 5 of 5: Monitor and Improve Supplier Quality Performance

Review Your Performance

Keys to Continued Success

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