Gartner Research

What CIOs Can Learn About Digital Key Performance Indicators From Communications Service Providers

Published: 10 May 2018

ID: G00347965

Analyst(s): James Anderson , Paul Proctor , Neil Osmond , Srinath Sampath


CIOs must influence the development of goals and metrics that lay out the digital business journey and sharpen expected outcomes. This research provides context and examples from communications service providers to help CIOs across all industries develop digital business key performance indicators.

Table Of Contents


  • Digital Business Optimization and Transformation Metrics Needed
  • Digital Business KPI Context and Construct
  • Communications Service Provider Industry Context
  • Gartner Digital Business KPIs for Communications Service Providers
    • Case Study
  • Guidance for Organizations Creating Digital KPIs

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