IT resilience service-level management is a nascent discipline. Evolving its coverage scope into the public cloud can be even more of a challenge. The cloud transition experience of a global entertainment company provides I&O leaders with insight regarding a practical set of first steps.
- IT Resilience Management Scope
- Define IT Resilience Service Levels That Positively Impact Business Performance
- Develop IT Resilience Service Levels for Both Existing Production Data Centers and Public Clouds
- IT Resilience Case Study — Live Nation Entertainment
- Business Overview
- Public Cloud Transition Background
- IT Resilience Management
- Key Lessons Learned
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