Gartner Research

Evolving IT Resilience Service Levels Into the Public Cloud

Published: 10 May 2018

ID: G00355097

Analyst(s): John Morency


IT resilience service-level management is a nascent discipline. Evolving its coverage scope into the public cloud can be even more of a challenge. The cloud transition experience of a global entertainment company provides I&O leaders with insight regarding a practical set of first steps.

Table Of Contents
  • Key Challenges


  • IT Resilience Management Scope


  • Define IT Resilience Service Levels That Positively Impact Business Performance
  • Develop IT Resilience Service Levels for Both Existing Production Data Centers and Public Clouds

Case Study

  • IT Resilience Case Study — Live Nation Entertainment
    • Business Overview
    • Public Cloud Transition Background
    • IT Resilience Management
    • Key Lessons Learned

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