Gartner Research

Ignition Guide to Creating a Strategic Plan for Quality

Published: 21 March 2016

ID: G00363931

Analyst(s): Quality Research Team


This guide includes documents that will help you establish objectives for Quality, align Quality initiatives with business goals, and build a strategic plan document for your function.

Table Of Contents



Step 1 of 6: Step Prepare for the Strategic Planning Process

Project Objectives

Roles and Responsibilities

Before You Start

Common Pitfalls and Keys to Success

Step 2 of 6: Determine the Business Strategy’s Implications for Quality


How to Set Up for Success

Step 3 of 6: Identify Quality’s Performance and Capability Gaps


How to Set Up for Success

Step 4 of 6: Outline Quality Initiatives to Meet Objectives


How to Set Up for Success

Step 5 of 6: Communicate the Strategic Plan to All Stakeholders


How to Set Up for Success

Step 6 of 6: Monitor Progress on Quality Objectives

Review Your Performance

Keys to Continued Success

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