Gartner Research

Strengthening Culture of Quality Outside Production

Published: 24 November 2017

ID: G00364449

Analyst(s): Quality Research Team

Summary

Leading Quality organizations focus on reducing quality errors by building a culture of quality. However, these efforts have had limited success outside production. This research outlines how non-production employees are different and how to drive quality focus across the organization.

Table Of Contents

Expanding Culture of Quality beyond Production

In Search of Answers

Why Improve Quality Culture Outside Production?

The State of Quality Culture Outside Production

Quality Drivers in Production and Non-Production

What Is Similar

What Is Different

What Drives the Differences

Challenge 1: Improve Message Credibility

Solution 1: Engage Frontline Employees to Create the Right Message

Solution 2: Partner with Middle Managers to Deliver Quality Messages Directly to Those Who Need Them Most

Challenge 2: Provide Training in Quality Tools

Solution: Embed Quality Training in Day-to-Day Work

Conclusion

About This Research

Endnotes

Recommended by the Authors

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.