Published: 24 November 2017
Analyst(s): Quality Research Team
Leading Quality organizations focus on reducing quality errors by building a culture of quality. However, these efforts have had limited success outside production. This research outlines how non-production employees are different and how to drive quality focus across the organization.
Expanding Culture of Quality beyond Production
In Search of Answers
Why Improve Quality Culture Outside Production?
The State of Quality Culture Outside Production
Quality Drivers in Production and Non-Production
What Is Similar
What Is Different
What Drives the Differences
Challenge 1: Improve Message Credibility
Solution 1: Engage Frontline Employees to Create the Right Message
Solution 2: Partner with Middle Managers to Deliver Quality Messages Directly to Those Who Need Them Most
Challenge 2: Provide Training in Quality Tools
Solution: Embed Quality Training in Day-to-Day Work
About This Research
Recommended by the Authors
Guiding Principles on Independence and Objectivity.