Gartner Research

Common Complaints About Product/Service Quality

Published: 12 July 2016

ID: G00364455

Analyst(s): Quality Research Team


In this research, we answer the question "What are the most common complaints companies receive from their customers?" Significant differences exist between industries, with design being the biggest issue for consumer durables, packaging for food/beverage and performance for B2B-related fields (such as medical devices).

Table Of Contents

More Detail

Industry Specific Issues

Industry Complaint Causes Snapshot

Additional Resource

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