Gartner Research

First American Financial Integrates IT and Business Operations and Improves Customer Experience

Published: 14 May 2018

ID: G00364525

Analyst(s): Janelle Hill

Summary

The IT team at First American Financial works closely with the business to stay engaged and productive. Business engagement directors, once part of IT, now report into the business, ensuring the right governance and sponsorship at the business level.

Table Of Contents

Case Study

  • Collaborating With the Business

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