Gartner Research

EA Business-Value Metrics You Must Have Today

Published: 16 May 2018

ID: G00351673

Analyst(s): Michael Smith, Saul Brand


A top challenge for EA leaders is using metrics to demonstrate the business value of enterprise architecture. In this research, we examine and provide examples of metrics enterprise architecture and technology innovation leaders must use to define and track the business value of EA.

Table Of Contents


  • World-Class EA Programs Measure the Stakeholder Perception and Business Value of EA


  • World-Class EA Programs Need Efficiency and Effectiveness Metrics
    • Use EA Efficiency Metrics to Review, Adjust and Refine EA Program Practices
    • Employ EA Effectiveness Metrics to Measure the Business Value of EA
  • Case Study
    • Insurance Company Leverages EA to Switch Focus and Maximize Revenue
  • Bottom Line

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