Gartner Research

China Summary Translation: 'Four Channels for Conversational Technologies'

Published: 18 May 2018

ID: G00355515

Analyst(s): Van Baker , Ben Lee

Summary

Application leaders that want to deploy conversational platforms have four alternatives available to them. They must choose the alternative that fits their level of investment, and the business and technical needs of the enterprise.

Table Of Contents

主要挑战

建议

Four Channels for Conversational Technologies

  • Key Challenges
  • Recommendations

Introduction

Analysis

  • Set a Narrow Scope of Capabilities That Your Chatbot Will Address Prior to Its Development and Deployment
  • Match the Channel for the Development and Deployment of Chatbots to the Skill Set of the Enterprise
  • Deliver a Clean, Well-Organized, Metadata-Tagged Dataset to Train Any Chatbot That Requires Domain-Specific Expertise

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client