Gartner Research

China Summary Translation: 'Four Channels for Conversational Technologies'

Published: 18 May 2018

ID: G00355515

Analyst(s): Van Baker , Ben Lee


Application leaders that want to deploy conversational platforms have four alternatives available to them. They must choose the alternative that fits their level of investment, and the business and technical needs of the enterprise.

Table Of Contents



Four Channels for Conversational Technologies

  • Key Challenges
  • Recommendations



  • Set a Narrow Scope of Capabilities That Your Chatbot Will Address Prior to Its Development and Deployment
  • Match the Channel for the Development and Deployment of Chatbots to the Skill Set of the Enterprise
  • Deliver a Clean, Well-Organized, Metadata-Tagged Dataset to Train Any Chatbot That Requires Domain-Specific Expertise

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