Gartner Research

Avoid These 'Bottom 10' Monitoring Worst Practices

Published: 17 May 2018

ID: G00310667

Analyst(s): Sanjit Ganguli, Pankaj Prasad, Vivek Bhalla, Padraig Byrne

Summary

This research identifies 10 common monitoring "worst practices" that can increase costs, lengthen outages, delay problem corrections and lead to unhappy customers. I&O leaders should assume that some of these practices exist in their organizations and work to mitigate or eliminate them.

Table Of Contents
  • Key Challenges

Introduction

  • What Is Tactically Right Can Be Strategically Wrong

Analysis

  • Avoid the Worst ITOM Monitoring Cultural Practices
    • 1. Blindly Repeating One's Predecessor's Steps
    • 2. The Cross-Domain Blame Game
    • 3. Inability to Articulate Business Value
    • 4. Always Firefighting
  • Avoid the Worst ITOM Monitoring Technological Practices
    • 5. Tool Sprawl
    • 6. Technology Focus (Over People and Process)
    • 7. Death by a Hundred (Zombie) Metrics
  • Avoid the Worst ITOM Monitoring Financial Practices
    • 8. Auto-Renewing Maintenance/Subscriptions
    • 9. Checklist Mentality
    • 10. Only Shortlisting Magic Quadrant Leaders

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