Gartner Research

Market Trends: Artificial Intelligence Boosts CSP Positioning Toward the Enterprise

Published: 18 May 2018

ID: G00356254

Analyst(s): Charlotte Patrick

Summary

Communications service providers have hundreds of individual opportunities to add artificial intelligence into products for their enterprise customers. Technology business unit leaders should focus on more mature technologies, and productizing those which the company uses internally.

Table Of Contents

Introduction

Market Trend

  • There Are a Confusing Range of Opportunities for CSPs
    • Recommendations
  • CSPs Will Need to Develop Capabilities in a Range of AI/ML Technologies
    • Speech Recognition
    • Deep Learning
    • Intelligence at the Edge
    • Pattern Detection
    • Perceptual Classification
    • Augmented Human Cognition
    • Immersive Technologies
    • Robotics
  • CSPs Have Multiple Possible Products That They Can Create
    • Recommendations

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