Gartner Research

Communicate With Empathy to Minimize Turmoil During Mergers, Acquisitions and Divestitures

Published: 21 May 2018

ID: G00356106

Analyst(s): Cathleen Blanton , Ellen Eichhorn


Mergers, acquisitions and divestitures create uncertainty for the workforce. CIOs facing disruption must coordinate and encourage open communications strategy that supports common rules of engagement, respects individuals who are leaving and supports those who are remaining.

Table Of Contents
  • Key Challenges



  • Lay the Groundwork for Consistent Messaging by Adopting Common "Rules of Engagement"
  • Tailor Communications Plans to Address the Emotional Journey
    • Document and Address Cultural and IT Operating Model Impacts
    • Assess the Impact on an Individual Level
    • Develop Messaging — With Appropriate Timing, Medium and Frequency
  • Take Care of Nonretained Employees
  • Implement Ongoing Multichannel Enterprise Feedback

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