Gartner Research

Adaptive Business Engagement: Preparing IT-Business Collaboration for Digitization

Published: 12 September 2016

ID: G00366010

Analyst(s): CIO Research Team


This research focuses on the changes CIOs are making to create an adaptive IT-business engagement model that configures the type of support business partners need based on context.

Table Of Contents

Why IT-Business Collaboration Is Changing

Trouble at the IT-Business Interface

Operating Principles for Effective Digital Engagement

Principle 1: Flex IT’s Engagement Role

Principle 2: Accelerate Access to Technical Expertise

What Digital Engagement Means for IT Employees

Mapping Handoffs at the IT-Business Interface

Taking a Technology Vendor Approach to Business Engagement

Principle 3: Organize Around Business Capabilities

Taking a Product Management Approach to Digital Transformation

How End-to-End IT Services Differ from Traditional Services

Creating a Framework for Business-Led IT


About This Research

Recommended by the Authors

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