Published: 12 September 2016
Analyst(s): CIO Research Team
This research focuses on the changes CIOs are making to create an adaptive IT-business engagement model that configures the type of support business partners need based on context.
Why IT-Business Collaboration Is Changing
Trouble at the IT-Business Interface
Operating Principles for Effective Digital Engagement
Principle 1: Flex IT’s Engagement Role
Principle 2: Accelerate Access to Technical Expertise
What Digital Engagement Means for IT Employees
Mapping Handoffs at the IT-Business Interface
Taking a Technology Vendor Approach to Business Engagement
Principle 3: Organize Around Business Capabilities
Taking a Product Management Approach to Digital Transformation
How End-to-End IT Services Differ from Traditional Services
Creating a Framework for Business-Led IT
About This Research
Recommended by the Authors
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