Published: 12 September 2016
Analyst(s): CIO Research Team
This research focuses on the changes CIOs are making to create an adaptive IT-business engagement model that configures the type of support business partners need based on context.
Why IT-Business Collaboration Is Changing
Trouble at the IT-Business Interface
Operating Principles for Effective Digital Engagement
Principle 1: Flex IT’s Engagement Role
Principle 2: Accelerate Access to Technical Expertise
What Digital Engagement Means for IT Employees
Mapping Handoffs at the IT-Business Interface
Taking a Technology Vendor Approach to Business Engagement
Principle 3: Organize Around Business Capabilities
Taking a Product Management Approach to Digital Transformation
How End-to-End IT Services Differ from Traditional Services
Creating a Framework for Business-Led IT
About This Research
Recommended by the Authors
©2020 Gartner, Inc. and/or its affiliates.
All rights reserved.
Gartner is a registered trademark of Gartner, Inc. and its affiliates.
This publication may not be reproduced or distributed in any form without Gartner’s prior written permission.
It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact.
While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.
Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such.
Your access and use of this publication are governed by Gartner’s Usage Policy.
Gartner prides itself on its reputation for independence and objectivity.
Its research is produced independently by its research organization without input or influence from any third party.
For further information, see
Guiding Principles on Independence and Objectivity.