CIOs are investing in innovation to meet CEO demands for growth. Yet at some point, the Red Bull runs dry, the pizza gets thrown away and innovation often fizzles. CIOs must focus on three elements — ownership, behavior and process — to scale proven ideas. Each element contains a scale breaker (a factor that derails scaling) and a scale maker (a factor that accelerates scaling).
- Key Question
- Opportunities and Challenges
- How This Report Will Help
- Enterprises Underestimate Scaling Challenges
- From Weak to Strong Ownership
- From Resistance to Demand Behavior
- From Pioneer to Professional Processes
Enterprises Underestimate Scaling Challenges
- Digitalization Carries the Same Scale Challenges as Other Innovation
- Turn Scale Breakers Into Scale Makers to Win
- Ensure You Have Something Worth Scaling
From Weak to Strong Ownership
- Test Commitment With Real Money and Visible Protection
- Transfer Ownership Deliberately
- Replace Dotted-Line Delivery With Something Stronger
From Resistance to Demand Behavior
- Adjust Timing and Governance Expectations
- Hold Your Nerve! Avoid Diluting the Value
- Pay Special Attention to Dissonant Knowledge
From Pioneer to Professional Processes
- Pioneer, Prove, Professionalize, Promote, Profit
- Recruit Expert Resources
- Professionalize Only After Sticking With Paper as Long as Possible
Appendix: Case Studies
- Australian DHS Uses Customer Experience to Scale a New Claims System
- Australia's Department of Industry Scales Innovation With Collaboration and Ownership
- BAE Systems Applied Intelligence Innovates the Business, Not Technology
- DBS Builds Scalable Digital Offerings by Failing on Paper First
- Toyota Brings Innovations to Market by Avoiding Handoffs
- Related Content
- Gartner Executive Programs Reports
- Core Research
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