Gartner Research

Quality Management, Strategy and Leadership Primer for 2018

Published: 23 May 2018

ID: G00359812

Analyst(s): Carolina Valencia , Sam New , Sarah deLiefde, Ken Ruggles


Many organizations find themselves stuck in reactive mode and ill-prepared to ensure quality in a changing business environment. Gartner's 2018 research will help supply chain leaders responsible for quality to reduce the risk of errors and meet customer expectations.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How can we deepen the culture of quality across the organization?
    • How do leading organizations ensure new products meet customer quality expectations without sacrificing time to market?
    • How do we design quality functional strategy and structure to prepare for the future?
    • How do we measure and reduce supplier quality risk?
    • How can we use the significant amount of data available to make better quality decisions?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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