Gartner Research

Quality Management, Strategy and Leadership Primer for 2018

Published: 23 May 2018

ID: G00359812

Analyst(s): Carolina Valencia , Sam New , Sarah deLiefde , Ken Ruggles

Summary

Many organizations find themselves stuck in reactive mode and ill-prepared to ensure quality in a changing business environment. Gartner's 2018 research will help supply chain leaders responsible for quality to reduce the risk of errors and meet customer expectations.

Table Of Contents

Scope

Analysis

  • Top Challenges and How Gartner Can Help
    • How can we deepen the culture of quality across the organization?
    • How do leading organizations ensure new products meet customer quality expectations without sacrificing time to market?
    • How do we design quality functional strategy and structure to prepare for the future?
    • How do we measure and reduce supplier quality risk?
    • How can we use the significant amount of data available to make better quality decisions?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client