Artificial intelligence is leading to a more "citizen-centric" services model by enabling smart conversational interfaces and chatbots that personalize and contextualize city services. CIOs should exploit conversational AI for smart services delivery and improved operations efficiency.
Impacts and Recommendations
- AI-Powered Chatbots Personalize and Simplify Citizen Services
- Citizen-Facing Services
- City Service Back-End Operations
- Advanced Analytics in Chatbot Deployments Will Improve Decisions and Citizen-Facing Services
- Embrace Artificial Intelligence and Chatbots
- Scaling Conversational AI Leads to Operational Changes
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