Gartner Research

Call to Action for Insurance CIOs: Digitalization Is Reshaping the Role of CIOs and IT Departments

Published: 29 May 2018

ID: G00356251

Analyst(s): Kimberly Harris-Ferrante , De'Onn Griffin


Digitalization is transforming insurance enterprises, including IT departments. P&C and life insurance CIOs transforming insurance must recognize the impacts that digitalization is having on business and IT operations. To drive corporate success, CIOs should adopt new roles and responsibilities.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • The Intersection of IT and Business Strategies Will Require That Insurance CIOs Develop a Stronger Business Acumen to Exhibit Business-Level Thought Leadership and Strategy Development
  • The Demand for a More Agile and Innovative IT Environment Requires That CIOs Balance Innovation, Including the Use of Emerging Technology Throughout the Value Chain, With Legacy Environments
  • Digital Insurance Demands That CIOs Reshape Their Workforce by Implementing New Training Programs, Hiring New Talent and Supporting the Use of Machines, Such as Robots and AI Engines

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