Digitalization is transforming insurance enterprises, including IT departments. P&C and life insurance CIOs transforming insurance must recognize the impacts that digitalization is having on business and IT operations. To drive corporate success, CIOs should adopt new roles and responsibilities.
Impacts and Recommendations
- The Intersection of IT and Business Strategies Will Require That Insurance CIOs Develop a Stronger Business Acumen to Exhibit Business-Level Thought Leadership and Strategy Development
- The Demand for a More Agile and Innovative IT Environment Requires That CIOs Balance Innovation, Including the Use of Emerging Technology Throughout the Value Chain, With Legacy Environments
- Digital Insurance Demands That CIOs Reshape Their Workforce by Implementing New Training Programs, Hiring New Talent and Supporting the Use of Machines, Such as Robots and AI Engines
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