Gartner Research

Market Guide for Communications Platform as a Service

Published: 31 May 2018

ID: G00326552

Analyst(s): Daniel O'Connell , Gyanee Dewnarain

Summary

A fragmented cPaaS vendor landscape coupled with fast-evolving programmable communication portfolios can lead to confusion and wrong choices. Application leaders responsible for cPaaS should use this research when aligning internal and external capabilities to create successful partnerships.

Table Of Contents

Market Definition

  • Market Description

Market Direction

  • cPaaS Adoption and Use Cases

Market Analysis

  • Basic cPaaS Versus Advanced Programmable Capabilities
  • Simple APIs Versus Modules/Visual Builders Versus Complete Solutions
  • Local Versus Regional Versus Global Players
  • Pricing Models
  • Innovation and Developer Ecosystem
  • Mergers and Acquisitions
  • Enterprise-Grade Capabilities

Representative Vendors

  • Avaya Zang
  • Bandwidth
  • CLX
  • CM.com
  • IMImobile
  • Infobip
  • MessageBird
  • Plivo
  • TeleSign
  • Twilio
  • Vonage-Nexmo
  • Market Recommendations

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