Gartner Research

Market Guide for Communications Platform as a Service

Published: 31 May 2018

ID: G00326552

Analyst(s): Daniel O'Connell , Gyanee Dewnarain


A fragmented cPaaS vendor landscape coupled with fast-evolving programmable communication portfolios can lead to confusion and wrong choices. Application leaders responsible for cPaaS should use this research when aligning internal and external capabilities to create successful partnerships.

Table Of Contents

Market Definition

  • Market Description

Market Direction

  • cPaaS Adoption and Use Cases

Market Analysis

  • Basic cPaaS Versus Advanced Programmable Capabilities
  • Simple APIs Versus Modules/Visual Builders Versus Complete Solutions
  • Local Versus Regional Versus Global Players
  • Pricing Models
  • Innovation and Developer Ecosystem
  • Mergers and Acquisitions
  • Enterprise-Grade Capabilities

Representative Vendors

  • Avaya Zang
  • Bandwidth
  • CLX
  • IMImobile
  • Infobip
  • MessageBird
  • Plivo
  • TeleSign
  • Twilio
  • Vonage-Nexmo
  • Market Recommendations

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.