Gartner Research

Digital Business Transformation: A Retail Perspective

Published: 01 June 2018

ID: G00351102

Analyst(s): Robert Hetu , Joanne Joliet , Kelsie Marian


Despite the urgent nature of digital business transformation, only 3% of retailers are harvesting results from delivering and scaling digital business initiatives. CIOs need to determine why it is taking longer to harvest the benefits, as desired results are not being delivered as expected.

Table Of Contents

Survey Objective

Data Insights

  • Retail Inexplicably Lags Behind Healthcare, Manufacturing and Financial Services With Just 3% Harvesting Results From Digital Business Transformation
    • Retailers Primarily Implement and Plan to Implement New Business Models Using Collaboration Models
  • Private Collaboration Models Are the Primary New Business Models, but Exploiting External Collaboration Will Realize Maximum Potential
  • Ecosystems of Employees Are Used, but Building Digital Skills Among Employees Is Needed to Fully Leverage Digital Ecosystems
  • Methodology

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