Gartner Research

Market Insight: CSPs Choose Their Path in Digital Services

Published: 05 June 2018

ID: G00349665

Analyst(s): Wm. L. Hahn , Ibo Sanz Castedo

Summary

Established communications service providers are launching selected new adjacent offerings at an accelerated pace. Technology business unit leaders seeking to leverage this opportunity must give serious consideration to consumer rich media, as well as their role in cloud and the Internet of Things.

Table Of Contents

Analysis

  • Leading CSPs Continue to Accelerate New Service Growth
  • Rich Media Still Leads Consumer Services
    • Consumer Commerce Also Rising
  • Enterprise IoT, Cloud and Analytics Offerings Rise
  • Automotive and Healthcare Dominate Vertical Offerings

Background and Context

The Impact

  • CSPs in Rich Media Seek Large Revenue Streams, but Must Consider Partnership
  • CSP Involvement in Cloud and IoT Is Key to Legacy Growth
  • Security Concerns Highlight a Substantial Opportunity
  • Mobility and Unified Communications Slowing as Sectors Mature
  • Vertical Markets Will Not Provide a Quick Fix for CSPs

Conclusion

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