Gartner Research

How to Revolutionize Your Hardware Product Life Cycle Management Process

Published: 04 June 2018

ID: G00360900

Analyst(s): Matt Hatton

Summary

Technology product management leaders must use new technology tools and feedback mechanisms, including remote monitoring and management, to improve the origination, development, operation and end-of-life aspects of the life cycle of their hardware products.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Assess the Value of the Diverse Competitive Differentiators Permitted by Remote Monitoring and Management
  • Use Product Data to Feed Directly Into Next-Generation Product Origination and Development
  • Enhance the Traditional PLM Prevalent in Transaction-Based Hardware Commercial Models to Include Ongoing Service Enhancements
  • Overhaul Repairs and Customer Care

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