Gartner Research

Cost Optimization: The Mobile Phone Is the Only Phone the Digital Workplace Employee Needs

Published: 05 June 2018

ID: G00356832

Analyst(s): Steve Blood , Katja Ruud , Rafael Benitez


Digital workplace demands for cost optimization require enterprises to reassess voice and collaboration tools in terms of context, quality, connectivity and device. Application leaders must employ a mobile-only strategy to avoid duplication of cost and services while still meeting user requirements.

Table Of Contents
  • Key Challenges



  • Identify the User Segments That Can Be Switched to Mobile-Only Voice-Delivery
  • Only Buy Mobile Packages That Offer Unlimited Voice Plans
  • Leverage Advances in Audio and Networking Technologies to Shift Voice Traffic to Smart Devices for Meeting Solutions

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