Gartner Research

Ignition Guide to Defining Internal End-to-End IT Services

Published: 14 March 2016

ID: G00367029

Analyst(s): CIO Research Team


This guide includes documents that will help you define internal IT services by grouping offerings from the IT team, align internal IT services to business outcomes, and improve quality of communication with all users of internal IT services.

Table Of Contents



Step 1 of 5: Plan to Define Internal IT Services

Project Objectives

Roles and Responsibilities

Before You Start

Common Pitfalls & Keys to Success

Step 2 of 5: Identify IT Teams’ Offerings


How to Set Up for Success

Step 3 of 5: Group Offerings into Services


How to Set Up for Success

Step 4 of 5: Create the Internal IT Service Definition


How to Set Up for Success

Step 5 of 5: Monitor Internal End-to-End IT Services

Review Your Performance

Keys to Continued Success

Related Resources

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