Gartner Research

Critical Capabilities for Digital Commerce

Published: 06 June 2018

ID: G00347038

Analyst(s): Jason Daigler , Christina Klock , Sandy Shen , Penny Gillespie , Yanna Dharmasthira, Mike Lowndes


Companies are increasingly leveraging digital commerce as the technology platform that propels them into becoming a digital business. Application leaders must look for flexibility, modularity and agility as critical capabilities for leading digital commerce platforms.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • 2Checkout
    • Apttus
    • BigCommerce
    • commercetools
    • Digital River
    • Elastic Path
    • Episerver
    • IBM
    • Kibo
    • Magento
    • Oracle Commerce
    • Oracle Commerce Cloud
    • Salesforce
    • SAP
    • Sitecore
    • Skava
    • Unilog
    • VTEX
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Agility
    • Application Ecosystem
    • B2B Functionality
    • Channel Support
    • Complex Environment Support
    • Flexibility and Modularity
    • Globalization
    • Service Provider Ecosystem
  • Use Cases
    • Fast, Nimble Implementations
    • B2B Commerce
    • Robust, Global Implementations
    • Modular, Flexible Implementations
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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