Gartner Research

Leaders Across the Organization: Improving Your EI by Surfing the Waves of Your Emotions

Published: 07 June 2018

ID: G00366467

Analyst(s): Daniel Sanchez Reina , Bard Papegaaij


Emotional intelligence is crucial to effectively lead a diverse workforce that is constantly facing change and upheaval. This research shows senior executives how to improve their ability to deal with emotional upheavals and their overall awareness and self-management of their emotions.

Table Of Contents



  • EI Begins With Self-Awareness
  • Emotional Upheavals
    • From Trigger to Emotion
    • From Emotion to Action
    • From Action to Control
    • From Control to Calm
    • From Calm Onward
  • Practice Makes (Almost) Perfect

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