Gartner Research

How to Industrialize and Reuse Core Product Capabilities and Processes With DigitalOps Initiatives

Published: 08 June 2018

ID: G00353884

Analyst(s): Derek Miers


It is difficult to reuse existing information and systems related to products and services in digital transformation programs. EA and technology innovation leaders need to focus DigitalOps on the common elements of core capabilities, before specializing functionality for individual products.

Table Of Contents
  • Key Challenges



  • Use Phased Case Models to Identify Common Business Components
    • Use Phased Case Descriptions to Translate Customer Journey Maps
  • Design Business Components for Reuse and Reconfiguration
    • Industrialize Common Process and Decision Models by Focusing a New Team on the Problem
  • Develop Integration Interfaces to Support Common Components
    • Establish the Scope for Adaptation and Personalization at the Right Level
    • Leverage an Intelligent Business Process Management Suite (iBPMS) to Support Reuse

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