Gartner Research

KPIs for Digital Transformation

Published: 05 June 2018

ID: G00367128

Analyst(s): Consult the Board Research Team

Summary

This summary contains input from four members regarding the approaches they are taking to measure progress in their digital transformation journeys. We begin this summary with an overview of the objectives members have set for their digital transformation initiatives and the extent to which digital transformation outcomes align with these objectives. We then examine the enterprise-level KPIs and metrics members use to measure progress toward their digital transformation objectives, as well as the targets they have set for their KPIs. We follow with an in-depth look at members' change management approaches, and then close the summary with members' best practices and recommendations for driving and measuring a successful digital transformation initiative.

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