Gartner Research

Top Tips for Moving Your On-Premises Microsoft Dynamics CRM to Dynamics 365 Online

Published: 08 June 2018

ID: G00351758

Analyst(s): Ilona Hansen , Adnan Zijadic , Brian Manusama


Organizations planning to migrate on-premises Microsoft Dynamics CRM 2011, 2013 and 2015 product versions to SaaS versions of Dynamics 365 Customer Engagement will find the task challenging and costly. This research is a guide to the tasks that application leaders must complete before the migration.

Table Of Contents
  • Key Challenges



  • Compare the Features/Functionality of Today's Online Product Against Your Previous Customizations
  • Assess the Level of Effort to Determine If a Migration or an Implementation From Scratch Is the Better Option
  • Select Only Implementation Partners That Have Kept Up With Microsoft's Progress
  • Determine the Data You Need to Migrate and What Can Be Left Behind

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