Gartner Research

Seven Emerging Technologies That Will Improve U.S. Medicare and Medicaid Administration and Service

Published: 11 June 2018

ID: G00354698

Analyst(s): Bryan Cole


Cross-industry technology trends are slow to penetrate healthcare and do not always apply cleanly to Medicare and Medicaid. U.S. payer and government agency CIOs must prepare now for the most important new technologies that will affect Medicare and Medicaid over the next three to 10 years.

Table Of Contents


  • Applying Top Technologies to Medicare and Medicaid
  • Beneficiary and Provider Engagement Hubs Will Tie Disparate Actions Together
  • Meshed IoT Health Devices Will Lower Telemedicine's Cost and Improve Beneficiary Outcomes
  • AI-Driven Automation Will Lower Administrative and Care Costs
  • Blockchain Could Help Address Provider Credentialing, Fraudulent Billing and More
  • Conversational Platforms Will Speed Beneficiary Service and Enhance Care Delivery
  • Prevailing Interoperability Will Improve Care Coordination and Administration by Easing Integrations Across Fragmented Functions
  • Predictive Analytics Will Prevent Care Gaps, but Only When They Are Pervasive and Invasive for Beneficiaries
  • Conclusion: Prepare for These Technologies Now by Changing Organizational Mindsets
    • Top Emerging Technologies Are Not Top of Mind for Medicare and Medicaid CIOs
    • Recommendations

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