Gartner Research

Use Design Principles to Drive the Design of Your New I&T Operating Model

Published: 13 June 2018

ID: G00352664

Analyst(s): Ian Cox , Simon Mingay

Summary

Digital business is placing the traditional information and technology operating model under stress. When designing a new operating model, CIOs should use design principles that are linked to the business strategy to ensure the model will support the enterprise's digital ambition.

Table Of Contents
  • Key Challenges

Introduction

  • Maintain Consistency Across the Components of an I&T Operating Model

Analysis

  • Create a Set of Design Principles That Reflect the Role of I&T and the Changing Capabilities Needed to Execute the Business Strategy
    • Use a Trigger Event as the Starting Point for the Design Principles
    • Typical Areas That May Be Covered by Design Principles
    • Focus on What Has Changed
    • Example — A New Business Strategy Triggers an Operating Model Redesign
  • Test the Design Principles to Ensure They Will Create a Balanced Operating Model Design That Meets Business Needs
  • Socialize and Agree Upon the Design Principles With Stakeholders Before Using Them to Make Decisions About the New Operating Model
  • Conclusion

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