Gartner Research

Use Design Principles to Drive the Design of Your New I&T Operating Model

Published: 13 June 2018

ID: G00352664

Analyst(s): Ian Cox , Simon Mingay


Digital business is placing the traditional information and technology operating model under stress. When designing a new operating model, CIOs should use design principles that are linked to the business strategy to ensure the model will support the enterprise's digital ambition.

Table Of Contents
  • Key Challenges


  • Maintain Consistency Across the Components of an I&T Operating Model


  • Create a Set of Design Principles That Reflect the Role of I&T and the Changing Capabilities Needed to Execute the Business Strategy
    • Use a Trigger Event as the Starting Point for the Design Principles
    • Typical Areas That May Be Covered by Design Principles
    • Focus on What Has Changed
    • Example — A New Business Strategy Triggers an Operating Model Redesign
  • Test the Design Principles to Ensure They Will Create a Balanced Operating Model Design That Meets Business Needs
  • Socialize and Agree Upon the Design Principles With Stakeholders Before Using Them to Make Decisions About the New Operating Model
  • Conclusion

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.