Gartner Research

Optimize Robotic Process Automation to Kick-Start Administrative Modernization

Published: 11 June 2018

ID: G00352286

Analyst(s): Mandi Bishop


RPA reliably delivers near-term efficiency savings with small project risk, yet most payers have not deployed it enterprisewide. To fund long-term modernization initiatives, healthcare payer CIOs must optimize the use of RPA and implement outcome-based procurement.

Table Of Contents
  • Key Challenges



  • Choose the Right Processes to Automate
  • Set Performance Targets and Implement KPIs for RPA
  • Reduce Service Provider Costs With Automation Incentives

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