Gartner Research

Achieving Digital Optimization With Digital Design

Published: 13 June 2018

ID: G00349752

Analyst(s): Irving Tyler , Brian Prentice

Summary

Digital design is the CIO's missing link between customer and employee experience, productivity improvement and increased revenue. This research describes how CIOs can use digital design as the glue between all three.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • The Drive to Improve Customer and Employee Experience Is Forcing Enterprises to Invest in Digital Design Capability
  • The Need to Improve Operating Margin by Enhancing Employee and Asset Performance With Advanced Technologies Requires Digital Design
  • Conclusion

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