Gartner Research

Achieving Digital Optimization With Digital Design

Published: 13 June 2018

ID: G00349752

Analyst(s): Irving Tyler , Brian Prentice


Digital design is the CIO's missing link between customer and employee experience, productivity improvement and increased revenue. This research describes how CIOs can use digital design as the glue between all three.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • The Drive to Improve Customer and Employee Experience Is Forcing Enterprises to Invest in Digital Design Capability
  • The Need to Improve Operating Margin by Enhancing Employee and Asset Performance With Advanced Technologies Requires Digital Design
  • Conclusion

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.