Gartner Research

Artificial Intelligence for IT Operations Delivers Improved Business Outcomes

Published: 12 June 2018

ID: G00351106

Analyst(s): Charley Rich

Summary

Application performance monitoring can help diagnose application problems, but typically offers little insight into how to use that information to benefit the business. I&O leaders should apply AIOps to APM and other data sources to gain insights that improve business outcomes.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Map Application Performance Metrics to Business Objectives
  • Expand the Ability to Support Prediction
  • Improve Business Outcomes Leading to Increased Revenue, and Lower Cost and Risk

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