IT Service Management (ITSM)
Published: 11 August 2016
Consult the Board Research Team
Nineteen members share views regarding their approaches to IT service management (ITSM) detailing the responsibilities and structures of members' IT operations management organizations, ITSM processes and supporting tools. Members also share details regarding the number of incidents, changes introduced into members' environments, and the maturity of ITSM processes in supporting Agile project work. The report also provides contextual background information on members' IT environments, including analyses of IT budgets and IT assets.
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