Gartner Research

The CIO's Role in Smart City Leadership Regardless of Who Is in Charge

Published: 21 June 2018

ID: G00366137

Analyst(s): Bill Finnerty , Bettina Tratz-Ryan


Smart city initiatives provide government CIOs with opportunities to lead, but they must seize the moment or risk being relegated to the role of technical tacticians. Whether chosen as a point person or a collaborator, government CIOs must step up to the challenge to drive smart innovation.

Table Of Contents
  • Key Challenges



  • Establish the CIO's Role as a Community Leader by Focusing on Developing Relationships Outside the Government
  • Develop a Strong Technical Foundation for Smart City Initiatives
  • Build a Culture of Innovation by Establishing Bimodal Practices, Developing a Data Analytics Program and a Mechanism for Sharing Ideas and Feedback From All Levels of the Organization

Case Study

  • Collaboration and Stakeholder Ecosystem Leadership
  • A Smart City Platform
  • A Culture of Innovation

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