Gartner Research

Four Steps Utility CIOs Can Take to Move Past Proof of Concept

Published: 19 June 2018

ID: G00355827

Analyst(s): Keith Harrison


Utilities often struggle to scale digital initiatives beyond proof of concept. By establishing a cross-enterprise capability that standardizes the approach to innovation, CIOs can improve workflows, reduce delays, optimize resources and overcome "initiative inertia."

Table Of Contents
  • Key Challenges



  • Step 1 — Organize: Consolidate Resources, Initiatives and Decision Making Linked to POCs for Maximum Effectiveness
  • Step 2 — Model: Use a Standard, Uniform Business Modeling Approach
  • Step 3 — Measure: Provide Evidence to Support Go, No-Go Decisions by Establishing and Adhering to Digital Business KPIs
    • KPI Optimization Example — Using UAVs (Drones) to Inspect Assets
    • KPI Transformative Example — Community Solar Platform
  • Step 4 — Learn: Capture and Share Knowledge

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