Gartner Research

Why Microsoft Teams Will Soon Be Just as Common as Outlook

Published: 18 June 2018

ID: G00348503

Analyst(s): Mark Cortner , Larry Cannell


Microsoft Teams is playing an increasingly unifying and expanding role in Office 365. This report guides technical professionals on getting the most value out of Teams, analyzes Teams' impact on the rest of Office 365, and assesses Teams' strengths and weaknesses.

Table Of Contents


  • Microsoft Teams From an End-User Perspective
    • Channels Are the Heart of Group Collaboration in Microsoft Teams
    • Peer-to-Peer Chat Provides Simple Messaging and Sharing
    • Teams Also Provides Personal Productivity Features
  • How Teams Impacts Other Office 365 Products and Services
    • Membership: Teams and Office 365 Groups
    • Messaging: Teams, Yammer, Skype for Business and Outlook
    • Content Collaboration: Teams, Office 365 ProPlus, OneDrive for Business and SharePoint
    • Meetings and Calling: Teams as a Skype for Business Online Replacement
    • Other Office 365 Collaboration Products: Teams, Planner and Microsoft Stream
    • Administration: Teams, Azure Active Directory and Compliance
    • Integration: Teams and Other Applications
  • Strengths
    • Collaboration Strengths
    • Administration Strengths
    • Integration and Automation Strengths
  • Weaknesses
    • Collaboration Weaknesses
    • Administration Weaknesses
    • Integration and Automation Weaknesses


  • Prepare Your Office 365 Tenant for Microsoft Teams
    • Deploy Office 365 ProPlus and OneDrive Desktop Sync Client as Soon as Possible
    • Control Team Creation, but Not Too Much
    • Migrate Skype for Business to Teams After Deploying Office 365 ProPlus
  • Help IT Become a Trusted Advisor for Team Collaboration Technologies
  • Encourage Application Developers to Send Notifications to Teams

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