Gartner Research

Three Steps to Ensure Success With Revenue Management and Billing Implementations

Published: 20 June 2018

ID: G00357299

Analyst(s): Charlotte Patrick, Jouni Forsman , Amresh Nandan , Norbert Scholz


CSPs deploying software solutions to transform revenue management and billing systems are often unprepared, causing missed transformation targets, project delays and cost overruns. Technology business unit leaders must align project teams with outside resources for optimal governance and outcomes.

Table Of Contents
  • Key Challenges



  • Step 1: Involve Your Business and Technology Departments From the Start
  • Step 2: Determine Which IRCM-Related Processes to Keep and Which to Modify
  • Step 3: Establish Efficient Working Relationships With Your Vendors
    • Maintain Open Communication Channels With the Vendor

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