Gartner Research

User Engagement Strategies for Cloud Office Suite

Published: 12 October 2017

ID: G00367824

Analyst(s): Consult the Board Research Team


Thirty-one members share their experience regarding user engagement initiatives upon adopting large cloud office suites such as Office 365 or G Suite including a general overview of respondents’ global cloud office suites, including the deployment timelines and differences in suites used across regions and business units. Members also provide implementation approach various members have adopted, as well as the rationale and assessment of members’ programs where they are controlling but not actively promoting new functionalities. The report also details the rollout programs of members that actively promote new functionalities by identifying the influencing factors, rollout strategies, and effectiveness of their programs.

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