Most P&C insurers' personal lines consumer portals currently lack the self-service capabilities needed to drive deeper engagement and competitive differentiation. CIOs will need to adopt new and emerging technologies to enable next-generation portals to support more complex interactions.
Impacts and Recommendations
- P&C Insurance CIOs Are Evaluating Emerging Technologies to Increase Engagement via Next-Generation Consumer Portals
- The Growth of Ecosystem Partners and IoT Interactions Will Lead to Increased Consumer Demand for Contact
- New Digital Technologies and Concepts Will Enable Pioneering CIOs to Create Deeper Customer Engagement Through Consumer Portals
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