Gartner Research

P&C Insurance Consumer Portals Need Emerging Technologies to Drive Deeper Engagement

Published: 21 June 2018

ID: G00350478

Analyst(s): Sham Gill

Summary

Most P&C insurers' personal lines consumer portals currently lack the self-service capabilities needed to drive deeper engagement and competitive differentiation. CIOs will need to adopt new and emerging technologies to enable next-generation portals to support more complex interactions.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • P&C Insurance CIOs Are Evaluating Emerging Technologies to Increase Engagement via Next-Generation Consumer Portals
  • The Growth of Ecosystem Partners and IoT Interactions Will Lead to Increased Consumer Demand for Contact
  • New Digital Technologies and Concepts Will Enable Pioneering CIOs to Create Deeper Customer Engagement Through Consumer Portals

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