China's rapid adoption of technology to innovate business requires conversational AI to cope with the volume of service queries. Enterprise architecture and technology innovation leaders seeking to change business practices to leverage conversational AI should focus on natural-language processing.
- Shift From Keyword and Rule-Based to NLP
- Vendors Remain Specified Vertical or Domain Focused
- Shift From On-Premises to Cloud, Edge Computing and Hybrid
- AI Pricing Model
- Conversational AI Features Differentiation
- Natural-Language Processing
- Use Cases and Business Value
- Improve Operational Efficiency and Quality
- Improve Customer Experiences
- Create New Business Models/Revenue
- Market Introduction
- Market Recommendations
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