Gartner Research

Market Guide for Conversational Artificial Intelligence in China

Published: 21 June 2018

ID: G00334690

Analyst(s): Tracy Tsai

Summary

China's rapid adoption of technology to innovate business requires conversational AI to cope with the volume of service queries. Enterprise architecture and technology innovation leaders seeking to change business practices to leverage conversational AI should focus on natural-language processing.

Table Of Contents

Market Definition

  • Market Description

Market Direction

  • Shift From Keyword and Rule-Based to NLP
  • Vendors Remain Specified Vertical or Domain Focused
  • Shift From On-Premises to Cloud, Edge Computing and Hybrid
  • AI Pricing Model

Market Analysis

  • Conversational AI Features Differentiation
    • Speech-to-Text
    • Natural-Language Processing
  • Use Cases and Business Value
    • Improve Operational Efficiency and Quality
    • Improve Customer Experiences
    • Create New Business Models/Revenue

Representative Vendors

  • Market Introduction
  • Market Recommendations

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