Gartner Research

2018 Strategic Roadmap for IT Operations Monitoring

Published: 22 June 2018

ID: G00346022

Analyst(s): Sanjit Ganguli , Charley Rich


Digitalization is drastically changing the IT landscape, and challenges traditional IT monitoring to remain viable. This roadmap will identify the top five aspects of IT monitoring that must evolve for I&O leaders to remain relevant in 2022, and the migration steps required to get there.

Table Of Contents


  • Future State for 2023
    • AIOps Algorithms and Techniques Will Pervade All Aspects of Monitoring, Allowing IT Ops to Gain Deep Insight From Collected Data
    • IT Monitoring and Analytics Will Be Coupled Tightly With Automated Processes and ITSM to Allow for Self-Driving Architectures, and Leading to Increased Agility
    • IT Monitoring Will Be Rationalized and Consolidated to Minimize Silos Between IT Teams, Leading to Increased Cooperation With SecOps and DevOps Teams
    • IT Monitoring Will Adapt to New Technology Disruptions, Including SDx, Hybrid Cloud, Containers/Microservices and the Internet of Things to Provide Holistic Visibility and Forensics
    • IT Monitoring Goals and Outcomes Are Tightly Aligned With the Business, With a Focus on End-User Experience and Customer Journeys
  • Current State
  • Gap Analysis and Interdependencies
    • Process and Culture
    • Skill Sets
    • Tooling
  • Migration Plan
    • Higher Priority for Short-Term Plans
    • Medium Priority for Medium-Term Plans
    • Lower Priority for Longer-Term Plans

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