Gartner Research

When to Use Automation to Improve Telecom Expense Management

Published: 22 June 2018

ID: G00349050

Analyst(s): Pablo Arriandiaga , Lisa Unden-Farboud


Automation such as web spiders, optical character readers, chatbots, network asset discovery and full API can improve TEM efficiency, scalability and customer experience. Technology product management leaders investing in automation must pick fit-to-purpose tools based on use-case best practices.

Table Of Contents
  • Key Challenges



  • Assess When to Use Different Automation Tools Versus Full API Integration and Manual Operations
  • Develop Phased Scenarios to Deploy and Test Automation Around Existing Use Cases Based on Your Priorities
  • Define New TEM-Related Automation Use Cases With Added Capabilities of Artificial Intelligence and Machine Learning to Achieve Differentiation

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